Refund & Cancellation Policy

Refund and cancellation conditions may vary depending on the property, booking type, rate selected and booking channel.

Direct Bookings
For reservations made directly with Island Properties, the applicable cancellation and refund conditions will be communicated to the guest at the time of booking or payment.

Where a booking is confirmed as non-refundable, cancellation by the guest does not automatically qualify for a refund.

Where possible, Island Properties may attempt to resell cancelled dates. If the dates are successfully rebooked, a refund may be considered based on the amount recovered, less any applicable charges or costs.

OTA Bookings
Bookings made through third-party platforms such as Airbnb, Booking.com or Agoda are subject to the cancellation and refund policies applicable to the reservation on that platform.

Refund Processing
Where a refund has been approved, it will normally be returned through the original payment method or another agreed method. Processing times may vary depending on the payment provider or issuing bank.

Any applicable bank charges, payment-processing fees or other non-refundable charges may be deducted where permitted.

Exceptional Circumstances
Requests relating to exceptional circumstances will be reviewed individually and remain subject to the booking terms, property circumstances and applicable platform policies.

For assistance regarding a cancellation or refund, please contact:

Island Properties FZ-LLC
Email: info@islandproperties.ae